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- Job Title: Customer Support Agent (L1)
- Main Office: Abuja
- Mode of Work: Remote (May transition to hybrid or in-office)
- Commitment: Full-Time
- Shift Hours: Monday – Friday, 09:00 AM – 06:00 PM (GMT+1)
- Open Positions: 3
About the Role
As a Customer Support Agent (L1), you will assist clients via LiveChat and tickets, ensuring they receive expert guidance and a seamless hosting experience. Unlike other companies, we don’t impose ticket or chat quotas—we prioritise quality support over speed.
Key Responsibilities
- Respond to customer inquiries via live chat, email, and support tickets.
- Assist with billing inquiries, account management, and service optimisations.
- Troubleshoot basic hosting-related issues (cPanel, DNS, FTP, WordPress, email setups).
- Escalate complex technical issues to the relevant teams.
- Maintain a friendly, professional, and customer-focused approach at all times.
Qualifications & Experience
- 18+ months of experience in the web hosting industry (preferred but not required).
- Solid understanding of cPanel/WHM, FTP, DNS, and MySQL.
- Experience troubleshooting WordPress, Joomla, Magento, and other CMS platforms.
- Excellent verbal and written English communication skills.
- Strong customer service mindset—patient, empathetic, and problem-solving.
- Experience with Linux servers (CentOS, CloudLinux) and security best practices.
- Familiarity with mod_security, PHP configurations, and SSL management.
- Ability to assist non-technical users with clear, concise explanations.
Work Schedule
- Full-time, 40 hours per week.
- Shift options: Flexible (depending on availability).
What We Offer
- Remote Work – Work from anywhere.
- Paid Training & Career Growth – Access to courses and certifications.
How To Apply
To apply, please fill out the application form below with your details to be considered for the position.